Privacy Policy
Caddies Privacy Policy
Privacy Policy
Caddies Southend on Sea Ltd. (Caddies) is a privately owned limited company. This Privacy Policy describes our practices related to Personal Information and how Caddies applies the principles and rights afforded to individuals by the General Data Protection Regulation (GDPR).This Privacy Policy is to let you know how Caddies promises to look after your personal information, which is collected by Caddies through personal contact, telephone, e-mail and our website. This includes what you tell us about yourself and what we learn by having you as a customer. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
Our Privacy Promise We promise:
❖ To keep your data safe and private;
❖ Not to sell your data;
❖ Not to share your data, except where we have a legitimate business interest to do so. A legitimate interest is when we have a business reason to use your information, but even then, it must not unfairly go against what is right and best for you.
How the law protects you
As well as our Privacy Promise, your privacy is protected by law, which says that we are allowed to use personal information only if we have a proper reason to do so. The law says that we must have one or more of these reasons:
❖ To fulfil a contract we have with you, or
❖ When it is our legal duty, or
❖ When it is in our legitimate interest, or
❖ When you consent to it.
What Personal Information does Caddies collect?
Here’s a list of information that Caddies collects from you that enables Caddies to fulfil its contractual obligations with you as a customer:
➢ Contact Name(s)
➢ Contact Telephone Number (home & mobile)
➢ Contact e-mail address(es) .
➢ Bank Account details, or debit/credit card details, where applicable.
Why does Caddies collect such Information?
Our purpose in collecting this information is to enable Caddies to fulfil our contractual obligations with you and enable Caddies to provide customised services and products relevant to your specific needs.
How does Caddies use such Information?
Your information may be used by the Company to carry out our contractual obligations, or authenticate you as a customer and may be used to:
❖ Provide requested information, products, or services;
❖ Advertise products, services, promotions and events relating to the Company;
❖ Improve our products and services,❖ If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with the Company;
❖ Protect against fraud or investigate suspected or actual illegal activity;
❖ Respond to a legitimate legal request from law enforcement authorities or other government regulators;
❖ Conduct investigations to ensure compliance with, and comply with, legal obligations. Except where used in support of a contract with you or to fulfil a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out above.
How does Caddies secure Personal Information?
Caddies is committed to ensuring the security and integrity of Personal Information. Caddies has adopted reasonable physical, electronic and managerial procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.
Does Caddies share the information it collects?
Caddies will not sell your Personal Information. Caddies will only share your Personal Information outside of our Company, as a legitimate business interest to fulfil our contractual obligations.The following is a list of legitimate business interests whereby Caddies may share some, or all of your personal information with a third-party organisation:
❖ Service providers, dealers, distributors, agents or contractors that Caddies has retained to perform services on our behalf.
❖ Caddies will only share your Personal Information with third parties whom Caddies has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf, or to comply with legal requirements;
❖ Comply with legal obligations, such as in response to a legitimate legal request from law enforcement authorities, courts or other government regulators or authorities, among other things;
❖ Investigate suspected or actual illegal activity;
❖ Prevent physical harm or financial loss; or
❖ Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).
How can you correct, change or delete your information held by Caddies?
You may request to access, update, correct, change, or delete your Personal Information at any time. Caddies will use reasonable efforts to timely update and/or remove information. To protect the user’s privacy and security, Caddies will take steps to verify the user’s identity before making any requested change. To access, change, or delete your Personal. Information, to report problems with the Website, to ask questions or to raise concerns, please send an email to clubhouse@caddiesgolf.co.uk
Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.
How long do we keep your Personal Information?
The Personal Information you provide to Caddies is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using Caddies. After this period, your Personal Information will be deleted from all systems of Caddies without notice.
How might Caddies change this Privacy Policy?
As Caddies expands and improves its products and services, we may need to update this Privacy Policy. This Privacy Policy may be modified from time to time without prior notice. We encourage you to review this Privacy Policy on a regular basis for any changes. Substantive changes will be identified at the top of the Privacy Policy.
How can you contact Caddies?
If you have any comments or questions about this Privacy Policy, or on the manner in which we treat your personal information, please e-mail clubhouse@caddiesgolf.co.uk
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Caddies. References to "our Website" or "the Website" are to caddiesgolf.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Caddies
12 London Road, Southend-On-Sea, Essex
SS1 1NT
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Stripe (Checkout)
