Booking Terms and Conditions

- Reservations can only be made once payment has been made in full online via our ticketing platform. If you experience any issues, please contact us prior to leaving for Caddies.

- Outside Food & Drink is not permitted within Caddies, only food and drink purchased on site may be consumed within the premises. 

- Caddies reserves the right to amend, vary, or change pricing, features/facilities, or opening hours without notice.

- Caddies is over 18s only on Friday and Saturday evenings after 8pm. Under 18s are welcome outside of these times, but must be supervised at all times by an adult, with a ratio of one over 18 to every six under 18s.

- The last tee off time for Under 18’s on Fridays and Saturdays is at 7PM. The last tee off time for under 18s on all other nights is one hour before closing time.

- We operate a strict Challenge 25 policy so please ensure all members of your party bring a valid for of photo ID. Guests will not be refunded for any of their party who fails to show ID.

- Animals are not permitted in the venue at any time, with the exception of fully trained registered guide/assistance dogs.

- We reserve the right to refuse admission to any party. This is down to discretion of the venue manager and security. No refunds are available to any guests not permitted to enter the venue.

- We reserve the right to refuse the service of alcohol at the bar to any party member. This at the discretion of the venue manager and bar staff.

- We do not guarantee that we can reduce the numbers of your booking, amend any details or delay your tee off time if you are running late. Any amendments to your booking are solely at the discretion of the Customer Service Representative or reception team, dependent on a number of circumstances.

- Bookings must arrive 5 minutes prior to your allotted booking slot to ensure your group is ready to tee off on time. Only the organiser of the party needs to report to the reception to collect scorecards, the rest of the party are welcome to wait in our bar area.

- If you are late for any reason, albeit unforeseen or otherwise, we cannot guarantee that you will be able to play on your original date at a later time. Any amendments to your booking are solely at the discretion of the Customer Service Representative or reception team, and is dependent on a number of circumstances.

- Please be aware only 6 players can play a hole at one time, please split your party in to groups of a maximum of 6.

- If your booking cannot be fulfilled on your original allotted date or time, we may be able to re-arrange your booking, at the discretion of the Customer Service Representative. In the event of you being unable to attend due to Covid-19 your booking cannot be refunded, but we will reschedule your booking for another date within 3 months of your original visit date permitting it is for a matching priced date (peak, or off peak etc).

- If any members of your party do not attend for any reason, we can potentially exchange your crazy golf ticket in the venue for a voucher that can be used at another time on a matching priced date. These vouchers are only valid within three months of your original visit date. If you leave the venue with any unused tickets, unfortunately we cannot exchange these for vouchers and the tickets will not be redeemable.

- The management cannot accept responsibility for the loss or damage from any cause whatsoever to any items left unattended on these premises including in the cloakroom.

- The party organiser is liable to pay for any damage caused by any member of their party to the venue or courses.

- Club rules must be adhered to at all times. Misconduct caused by any member of the group may result in the entire party being asked to leave the venue. No refunds are available to any guest/s asked to leave the venue.

- At no point should the head of the golf club be raised above ankle height or used in a manner deemed irresponsible. This is closely monitored by security and course staff. We have a zero tolerance policy on this and any party seen breaking this rule will be asked to leave immediately. No refunds are available to any guest/s asked to leave the venue.

- We do not provide refunds under any circumstances. The tickets have been removed from sale on our website and we have therefore lost the opportunity to sell them.

- The legal bit: It is the responsibility of the party organiser to pass on the following information to all of their group members. “All players agree to play the game entirely at their own risk. Players recognise that there are hazards and obstacles on and around the courses such as: raised steps, high edges, timber scenery, slippery surfaces, dark corners, loud music and flashing lighting. Players will at all times take care, tread carefully and conform to all safety rules and notices in force. Players will adhere to any directions given to them by course staff and security. Players will at all times indemnify The Laughable Ideas Company Limited and their servants and agents and hereby absolve them from all liability in respect of illness, personal injury, death or accident or damage to persons or property however this may arise or be caused.”

 

General Terms & Conditions

 

This website (the “Site”) is owned and operated by Caddies d/b/a “caddiesgolf.co.uk” (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from COmpany. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit, email, text or deliver or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.

You acknowledge and agree that any contributions originally created by you for us shall be deemed a “work made for hire” when the work performed is within the scope of the definition of a work made for hire in Section 101 of the United States Copyright Law, as amended. As such, the copyrights in those works shall belong to COMPANY from their creation. Thus, COMPANY shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as COMPANY determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a “work made for hire” under Section 101 of the Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey and transfer to COMPANY all proprietary rights, including without limitation, all copyrights and trademarks throughout the universe, in perpetuity in every medium, whether now known or hereafter devised, to such material and any and all right, title and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproductions of prior works by you shall be co-owned by us.

You acknowledge that COMPANY has the right but not the obligation to use and display any postings or contributions of any kind and that COMPANY may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.
Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.
Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on websites linked to by us on the Site.

If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not COMPANY. Neither COMPANY nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, COMPANY neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorized COMPANY representative while acting in his/her official capacity.

THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY COMPANY AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.
You agree at all times to defend, indemnify and hold harmless COMPANY its affiliates, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.

Online Commerce

Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the Site.

Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that COMPANY shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.

Your purchase is for personal use only. Sharing of purchases is not permitted and will be considered unauthorized, an infringing use of our copyrighted material, and may subject violators to liability.
If payment for a course is declined, our system will automatically disable access to our premium materials. (We understand. This usually happens because a credit card expires.) We want to help restore your access, so we’ll make every attempt to contact you to help resolve this issue. Once the billing issue is resolved, we’ll restore access.

Interactive Features

This Site may include a variety of features, such as bulletin boards, web logs, chat rooms, and email services, which allow feedback to us and real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services on the Site, lies with each user – you alone are responsible for the material you post or send. We do not control the messages, information or files that you or others may provide through the Site. It is a condition of your use of the Site that you do not:

● Restrict or inhibit any other user from using and enjoying the Site.
● Use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
● Interfere with or disrupt any servers or networks used to provide the Site or its features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Site.
● Use the Site to instigate or encourage others to commit illegal activities or cause injury or property damage to any person.
● Gain unauthorized access to the Site, or any account, computer system, or network connected to this Site, by means such as hacking, password mining or other illicit means.
● Obtain or attempt to obtain any materials or information through any means not intentionally made available through this Site.
● Use the Site to post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law.
● Use the Site to post or transmit any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder.
● Use the Site to post or transmit any information, software or other material that contains a virus or other harmful component.
● Use the Site to post, transmit or in any way exploit any information, software or other material for commercial purposes, or that contains advertising.
● Use the Site to advertise or solicit to anyone to buy or sell products or services, or to make donations of any kind, without our express written approval.
● Gather for marketing purposes any email addresses or other personal information that has been posted by other users of the Site.

COMPANY may host message boards, chats and other public forums on its Sites. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, chats or other public forums in the future. COMPANY or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centers for users and subscribers. Information and content posted within these public forums may be provided by COMPANY staff, COMPANY’s outside contributors, or by users not connected with COMPANY, some of whom may employ anonymous user names. COMPANY expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of COMPANY or any of its subsidiaries or affiliates.

COMPANY has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.

We occasionally include access to an online community as part of our programs. We want every single member to add value to the group. Our goal is to make your community the most valuable community you’re a member of. Therefore, we reserve the right to remove anyone at any time. We rarely do this, but we want to let you know how seriously we take our communities.

Registration

To access certain features of the Site, we may ask you to provide certain demographic information including your gender, year of birth, zip code and country. In addition, if you elect to sign-up for a particular feature of the Site, such as chat rooms, web logs, or bulletin boards, you may also be asked to register with us on the form provided and such registration may require you to provide personally identifiable information such as your name and email address. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

Passwords

To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE OR BY US IN ANY WAY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THE SITE’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS COMPANY IS NOT AN INVESTMENT ADVISORY SERVICE, IS NOT AN INVESTMENT ADVISER, AND DOES NOT PROVIDE PERSONALIZED FINANCIAL ADVICE OR ACT AS A FINANCIAL ADVISOR.

WE EXIST FOR EDUCATIONAL PURPOSES ONLY, AND THE MATERIALS AND INFORMATION CONTAINED HEREIN AND IN OUR PRODUCTS AND SERVICES ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY. NONE OF THE INFORMATION PROVIDED BY US IS INTENDED AS INVESTMENT, TAX, ACCOUNTING OR LEGAL ADVICE, AS AN OFFER OR SOLICITATION OF AN OFFER TO BUY OR SELL, OR AS AN ENDORSEMENT, RECOMMENDATION OR SPONSORSHIP OF ANY COMPANY, SECURITY, OR FUND. OUR INFORMATION SHOULD NOT BE RELIED UPON FOR PURPOSES OF TRANSACTING IN SECURITIES OR OTHER INVESTMENTS.

WE DO NOT OFFER OR PROVIDE TAX, LEGAL OR INVESTMENT ADVICE AND YOU ARE RESPONSIBLE FOR CONSULTING TAX, LEGAL, OR FINANCIAL PROFESSIONALS BEFORE ACTING ON ANY INFORMATION PROVIDED BY US. THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND COMPANY MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.
YOU acknowledge and agrees that no representation has been made by COMPANY OR ITS AFFILIATES and relied upon as to the future income, expenses, sales volume or potential profitability that may be derived from the participation in THIS PROGRAM.

Termination

We may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.
Refund Policy

Your purchase of a product or service or ticket to an event may or may not provide for any refund. Each specific product, service, event or course will specify its own refund policy.

Other

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by COMPANY infringe your copyright, you, or your agent may send to COMPANY a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon COMPANY actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to COMPANY a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. COMPANY’s Copyright Agent for notice of claims of copyright infringement or counter notices can be reached as follows: clubhouse@caddiesgolf.co.uk
This Agreement shall be binding upon and inure to the benefit of COMPANY and our respective assigns, successors, heirs, and legal representatives. Neither this Agreement nor any rights hereunder may be assigned without the prior written consent of COMPANY. Notwithstanding the foregoing, all rights and obligations under this Agreement may be freely assigned by COMPANY to any affiliated entity or any of its wholly owned subsidiaries
These Terms of Use shall be governed by and construed in accordance with the laws of the State of United Kingdom and any dispute shall be subject to binding arbitration in United Kingdom, United Kingdom. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Disclaimer

Although it is highly unlikely, This policy may be changed at any time at our discretion. If we should update this policy, we will post the updates to this page on our Website.

If you have any questions or concerns regarding our privacy policy please direct them to: clubhouse@caddiesgolf.co.uk

 

Annual Pass Terms & Conditions 

A Caddies Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph digitally to our staff which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 3). Any use or attempted use of a Pass in breach of these Terms will result in the Pass being revoked without a refund and/or compensation. 

For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of a Caddies Annual Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Pass being revoked without a refund and/or compensation. For this reason, you should ensure that the Discovery Pass is kept in a safe and secure location where others will not have access to it. 

1. Southend-on-sea is the only venue that the Annual Pass is available from and valid for. 

1.1 The venue(s) that are part of the Annual Pass Scheme are listed above (Term 1). No other Caddies venue will be part of the Annual Pass scheme unless expressly stated by Caddies. If you turn up to any Caddies venue which is not listed in Term 1 above, the venue staff have the right to reject your Annual Pass and require you to buy a non-refundable full price ticket for entry into the relevant venue on that day. 

1.2 Before visiting, please check if your pass is valid on your chosen visit date - excluded dates are Christmas Day and Boxing Day, along with New Years Eve (after 6pm), and on any day in which we are closed for operational reasons.

1. The price of an Annual Pass is notified to you before you purchase a Pass. 
2. Subject to Terms 12, 14, 15 and 30, an Annual Pass entitles the holder to admission to Caddies Southend for a period of 12 months from the date of issue ("Validity Period") and is subject to the operating calendars of the venue and any applicable exclusion dates, and Term 4 below. The ʻvalid untilʼ date will be logged digitally against your card when issued and Passholders can use their Pass up to and including the ʻvalid untilʼ date. Please check opening and closing dates on the website and the Pass exclusions and restrictions set out at Terms 5 and 6 before your visit. 
3. Caddies, in its absolute discretion, reserves the right to vary the opening and closing dates of our venue, to require pre-booking for any peak date, to impose or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter on any given day/ at any given time, and to close, remove or cancel all or any part of the attraction, events or facilities within the venue, in each case for any reason including, but not limited to, technical, health and safety, legal, regulatory and/or operational reasons or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Caddies. The full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if the venue becomes unavailable or if any or part of the venue is closed. Caddies will endeavour to publish relevant information as soon as possible if any aspect requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain parts of the venue becomes unavailable. Passholders are advised to check the Caddies Southend Facebook feed for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. 

 

1. Annual Pass exclusions:

5.1 The Annual Pass does not allow entry to Caddies Southend on the following dates: 

5.2 Christmas Day, Boxing Day, New Years Eve (After 6pm), and any day in which we have to close for operational, safety, or capacity reasons.

1. The Annual Pass is subject to additional restrictions:

6.1 Any events taking place would also be excluded from the Annual Pass, but a discount may be offered to pass holders instead - see the individual event information for further details.

6.2  The Pass can only be redeemed for ONE round of 18 Holes of Crazy Golf per day, it cannot be used multiple times in one day.

6.3  Exclusions apply on the 15% discount on Food & Drink Packages, it is only valid against listed menu prices. 

6.4  The 15% discount can only be used by the passholder.

6.9  Any other event as determined by Caddies (acting reasonably) from time to time; 

 

1. The Annual Pass will not guarantee immediate entry to Caddies Southend. 
2. An Annual Pass entitles the Passholder to one round of 18 Holes of Crazy Golf per day, subject to availability.
3. To use an Annual Pass, the Passholder must show their Pass at the reception desk. Entry to Caddies by use of an Annual Pass will only be permitted if a valid Annual Pass can be presented. Failure to present a valid Pass will result in a charge of the "on the day" admission rate applicable, which will be non-refundable. 
4. All Annual Passes remain the property of Caddies Southend on Sea LTD and can be withdrawn at any time. Passholders shall take all reasonable steps to ensure that the Annual Pass is kept secure at all times and any Annual Pass which has been lost, stolen and/or damaged should be reported to the venue. Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. An Annual Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of Caddies, access will be denied to the venue or the relevant Passholder's pass revoked, if Caddies considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Caddies Annual Pass, (ii) misuse of the Annual Pass (e.g. abuse of the Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Caddies staff and/or other members of the public visiting the venue, or allowing or assisting a third party to attempt to gain unauthorised or improper access to the venue with an Annual Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.
5. An individual who has their Caddies Annual Pass revoked shall be prevented from obtaining a replacement Pass and, in the future, is required to purchase a full price entrance ticket to enter Caddies Southend and this will be non-refundable. A year after the date an individual has their Annual Pass revoked, such individual can contact Caddies to purchase a new Annual Pass and Caddies will assess the revocation or ban at the time. The issue of any new Annual Pass in accordance with this is at the absolute discretion of Caddies and is subject to availability. Customers who are permitted by Caddies to purchase a new Annual Pass shall be required to pay the full purchase price applicable at the time of purchase.
6. An Annual Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third party channels, will be revoked without compensation. Should you require any further information regarding Caddies approved third party suppliers, please contact us.
7. The management of the relevant venue, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the venue being at full capacity.
8. All Caddies Annual Pass Passholders may be subject to an I.D. check. Failure to provide photo I.D. may result in access to the site being denied on the date of visit.
9. In the event of a lost, stolen and/or damaged Pass, the Passholder should contact Caddies directly to have the relevant Annual Pass blocked. Contact details are set out on our contact us page.
10. Unless stated otherwise, a Caddies Annual Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount or bar/restaurant incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Caddies discretion from time to time.
11. Once an Annual Pass has been issued, the Passholder cannot cancel the pass or receive a refund in any circumstance. A refund/cancellation can only be provided BEFORE the pass is physically issued.
12. Caddies is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Annual Pass at specific times, online, or through third party channels. Please note that Caddies does not price match the price payable for an Annual Pass. If Caddies changes the price payable for its Annual Pass, it will advise Passholders on the website. For the avoidance of doubt, any changes in pricing will not apply to existing Annual Passes retrospectively.
13. Caddies reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Caddies when the Passholder purchased an Annual Pass and by making a note of such changes available on the terms and conditions page of the website, so please review the website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.
14. Visitors under 12 years of age must be accompanied, at all times, by an individual aged 18 years or over. Visitors under the age of 18 are not permitted into Caddies Southend after 8pm on Fridays and Saturdays.
15. All Passholders, are required to comply with the booking and entry conditions set out on Caddies website. 
16. In the event the pass is lost, stolen or damaged, a replacement card is £2 - you cannot access the benefits of the Annual Pass without a physical pass. 
17. Each pass, is valid for one person only - who must be the designated passholder.